Departments
Department | Locations & Phone Numbers | Fax | Email (General inquiries only. Do not send account number or SSN via email.) |
---|---|---|---|
Member ServicesAccount information, online banking assistance, product/service information, etc. For security purposes, we do not provide account balance over the phone. You may check your balance and more by dialing 866-267-4724. First time users contact Member Services for activation. |
Your local branch or 800-858-1633 menu option 1 | 616-459-5247 | Send Email |
LoansApply, check rates, check status of loan, questions regarding your payments, etc. |
Your local branch or 800-858-1633 menu option 1 | 616-459-5247 | Send Email |
MortgageApply, check rates, check status of loan, questions regarding your payments, etc. |
800-858-1633 or 616-842-3147 ext. 414, 415 | 616-842-3526 | Send Email |
AccountingAccount/fee disputes, direct deposit and ACH adjustments, wire transfers, etc. |
800-858-1633 Ext. 112 | 616-459-5247 | Send Email |
CollectionsTo make payment arrangements, to discuss a delinquent account, garnishments, etc. |
800-858-1633 Ext. 129 | 616-459-5247 | Send Email |
MarketingAdvertising, community relations, donations, member service complaints/compliments, etc. |
800-858-1633 Ext. 115 | 616-459-5247 | Send Email |
Management |
800-858-1633 | 616-459-5247 | Send Email |
Card Services | Locations & Phone Numbers | Fax | Email (General inquiries only. Do not send account number or SSN via email.) |
Order a new card, help with your card/PIN or activation, fraudulent charges |
Your local branch or 800-858-1633 | 616-735-4919 | Send Email |
Report or dispute Debit card charges | (866) 279-1399 M-F 8am-8pm ET, Sat/Sun 9am-5pm ET | N/A | Send Email |
Report lost or stolen Debit/ATM Card | (833) 933-1681 | N/A | Send Email |
Report lost or stolen Visa Credit Card |
Weekdays 9am-5pm (800) 858-1633 After hours (866) 333-4740 |
N/A | Send Email |